Overview
ACL Digital partnered with India's largest $212 billion petroleum company for Managed Network Operations Services and Wi-Fi Access Provisioning Automation at 3 key data center locations.
Challenges
Absence of a Wi-Fi solution for complimentary access to patients and guests
Unavailability of up to four concurrent accesses for patients and guests using the same patient ID
Absence of a Wi-Fi Portal with Authentication, Authorization, and Accounting (AAA) Authentication
Benefits
- Efficient Provisioning: Accelerated provisioning processes
- Zero Manual Efforts: Eliminated manual tasks
- Transparent Tracking and Reporting: Enhanced transparency and accountability through access tracking and reporting
- Superior Customer Experience: Improved customer experience
- Dynamic Access Management: Implemented dynamic access quotas and site restrictions
- Reduced Calls: Achieved a 20% reduction in calls
- Enhanced Service Desk Utilization: Improved utilization of service desk agents
- Expanded Reachability: Enhanced reachability across all sites and end-users
