Overview
The client is a leading $800Bn digital freight network in the US. They move millions of truckloads around the country through a connected network of carriers. By embracing automation, our client successfully overcame the challenges posed by manual shipment scheduling and communication processes, optimizing operational efficiency and providing a scalable foundation for future growth and innovation in the rapidly evolving logistics industry.
Challenges
Automated shipment scheduling through TMS
Email automation for operational agility
Phone automation to manage the vast network of carriers efficiently
Integration with operational workflows for higher visibility and manual intervention when necessary
Benefits
- Reduced manual intervention, resulting in faster turnaround times and optimized resource utilization
- Improved the accuracy of shipment scheduling and communications, reducing the likelihood of delays and errors
- Provided stakeholders with real-time visibility into shipment status and performance metrics, enabling proactive decision-making and problem-solving
- Seamless scalability, accommodating the client's evolving business requirements
