Modernised Sales Insights with Advanced Call Analytics for a US-based Conversation Intelligence Provider
Overview
The client is a market-leading conversational intelligence provider empowering sales and marketing teams to seamlessly integrate digital and offline channels to meet modern customer expectations. By implementing these solutions, our client experienced a significant improvement in their call analytics capabilities, empowering sales and marketing teams with valuable insights to drive business growth and customer satisfaction.
Download Case Study
Challenges
Legacy application written in deep Perl, lacking proper documentation, which posed maintenance challenges
Required a skilled engineering team capable of navigating through complex source code to maintain and enhance the application
The application experienced frequent outages, demanding support and hindering operational efficiency
Solution
- SaaS-based Solution: Transitioned the application to a SaaS-based model to improve scalability, flexibility, and reliability
- Enhanced Monitoring: Implemented advanced monitoring and alerting systems to proactively identify and address issues, stabilizing the application and minimizing downtime
- System Rewrite: Rewrote critical components of the application to align with modern requirements and enhance performance
- Integration with Devhub & Google: Integrated the solution with Devhub and Google platforms to streamline workflows and improve data accessibility
Outcomes
- Improved application stability, reducing downtime and enhancing user experience
- Improved scalability enabled the client to seamlessly accommodate growing user demands
- Modernized the application, ensuring alignment with current industry standards and requirements
- Streamlined workflows and improved data accessibility, enhancing overall operational efficiency
