Modernised Sales Insights with Advanced Call Analytics for a US-based Conversation Intelligence Provider
Overview
The client is a market-leading conversational intelligence provider empowering sales and marketing teams to seamlessly integrate digital and offline channels to meet modern customer expectations. By implementing these solutions, our client experienced a significant improvement in their call analytics capabilities, empowering sales and marketing teams with valuable insights to drive business growth and customer satisfaction.
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Challenges
Complex Cloud Environment
Legacy application written in deep Perl, lacking proper documentation, which posed maintenance challenges
Limited Security Expertise
Required a skilled engineering team capable of navigating through complex source code to maintain and enhance the application
Evolving Threat Landscape
The application experienced frequent outages, demanding support and hindering operational efficiency
Benefits
Leverage the data for clinical and operational decisions to support and deliver value-based healthcare
Improved Security Posture
Our experienced team with a proven track record ensures that you receive expert guidance every step of the way.
Enhanced Visibility
We offer customized, comprehensive cybersecurity coverage, designed to meet your unique business needs.
Reduced Costs
Utilizing cutting-edge tools, we continuously innovate and improve to stay ahead of emerging threats.
Compliance Adherence
With a focus on collaboration and results, we prioritize building solutions that work effectively for your organization.
Benefits
Leverage the data for clinical and operational decisions to support and deliver value-based healthcare
Improved Security Posture
Our experienced team with a proven track record ensures that you receive expert guidance every step of the way.
Enhanced Visibility
We offer customized, comprehensive cybersecurity coverage, designed to meet your unique business needs.
Reduced Costs
Utilizing cutting-edge tools, we continuously innovate and improve to stay ahead of emerging threats.
Compliance Adherence
With a focus on collaboration and results, we prioritize building solutions that work effectively for your organization.
Outcomes
Leverage the data for clinical and operational decisions to support and deliver value-based healthcare
- Improved application stability, reducing downtime and enhancing user experience
- Improved scalability enabled the client to seamlessly accommodate growing user demands
- Modernized the application, ensuring alignment with current industry standards and requirements
- Streamlined workflows and improved data accessibility, enhancing overall operational efficiency
