Modernised Sales Insights with Advanced Call Analytics for a US-based Conversation Intelligence Provider
Overview
The client is a market-leading conversational intelligence provider empowering sales and marketing teams to seamlessly integrate digital and offline channels to meet modern customer expectations. By implementing these solutions, our client experienced a significant improvement in their call analytics capabilities, empowering sales and marketing teams with valuable insights to drive business growth and customer satisfaction.
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Challenges
Legacy application written in deep Perl, lacking proper documentation, which posed maintenance challenges
Required a skilled engineering team capable of navigating through complex source code to maintain and enhance the application
The application experienced frequent outages, demanding support and hindering operational efficiency
Outcomes
- Improved application stability, reducing downtime and enhancing user experience
- Improved scalability enabled the client to seamlessly accommodate growing user demands
- Modernized the application, ensuring alignment with current industry standards and requirements
- Streamlined workflows and improved data accessibility, enhancing overall operational efficiency
