Overview
The customer is a $2.2 Bn Leading Petroleum Company based out of India. The Network Operating Managed Service Support provided by ACL enabled the customers to increase their Operational Efficiency and enhance their customer experience.
Challenges
- Lack of Ticket handling process for L1 and L2 support management
- Lack of tools and monitoring support for network devices issues
- Reduced operational efficiencies
- No proper mechanism for SLA measurement of services
Outcomes
Enabled automation, network optimization & capacity management
Provided global support
Managed 3500 network devices, 50,000 assets and around 150,000 users
Increased operational efficiency through SLA driven mechanism
Enhanced customer satisfaction