Managed Services for Enterprise Network Support for a Leading $212 Bn Indian Petroleum Company
Overview
The client, valued at $212 billion, stands as one of India’s premier petroleum conglomerates. ACL Digital has played a pivotal role by delivering comprehensive Network Operating Managed Services assistance to the customer.
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Challenges
Lack of ticket handling process for 1 and L2 support management
Lack of tools and monitoring support for Network devices and issues
Reduced Operational Efficiencies
No proper mechanism for measuring the Service Level Agreement of services
Outcomes
- Efficient management of 20,000 network devices and 150,000 users for streamlined operations
- Heightened operational efficiency via SLA-driven approach
- Positive feedback derived from day-to-day operations, reflecting a high level of customer contentment
- Proactive suggestions based on operational experiences
