Overview
The customer is a $1.6 Bn Fastest Growing Telco Company based out of India. ACL has provided Network Services for the customer contact center which improved their Operational Efficiency and Customer Satisfaction.
Challenges
- Limited managed network support services
- Lack of installation & monitoring support for network services
- Limited governance & operational productivity
- No proper mechanism for service level agreement measurement of services
Outcomes
Increase in operational efficiency through SLA driven mechanism
Scaling up of 10 Support Locations to provide data center services
100 Million subscriber activation within 5 months
Established centralized governance and communication management
Increase in customer satisfaction through SLA driven approach