Overview
The customer is a $1.6 Bn Fastest Growing Telco Company based out of India. ACL provided Managed Network and Security tool Support Services to the customer which enabled them to increase their Operational Efficiency.
Challenges
- Limited managed network support services
- Lack of installation & monitoring support and traditional websense proxy for network services
- Limited governance & operational productivity
- No proper mechanism for service level agreement measurement
Outcomes
Increase in operational efficiency through SLA driven mechanism
Scaling up of 13 Support Locations to provide data center services
100 Million subscriber activation within 5 months
Established centralized governance and communication management
Increase in customer satisfaction through SLA driven approach