Overview
Our client is a leader in technology-enabled hospitals and healthcare services in the US. They offer revenue cycle management services aimed at engaging patients, empowering hospitals & health systems, and advancing financial outcomes throughout the healthcare continuum. ACL Digital collaborated with the client to provide Managed IT Service Desk Support services to improve operational productivity.
Challenges
Absence of 24/7 Support for internal and external users
Limited responsiveness and availability of business-critical applications
Lack of Virtualization and Operational Productivity
Limited mechanism for SLA management and overhead of resources for delivery of services
Benefits
- Ensured consistent and uninterrupted availability of critical business systems
- Attained significant cost savings by deploying skilled resources
- Reduced response times for crucial business applications, enhancing operational efficiency
- Achieved complete virtualization, enhancing flexibility and scalability
- Elevated customer satisfaction through improved service quality
