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Managed IT L2 Application Support Service Desk for a Leading $21 Bn Retail Indian Brand

Overview

The client is a $21 Bn leading retail brand and India’s largest fashion retail chain offering apparel and fashion accessories through a diversified portfolio of its own, national and international brands. ACL Digital has provided an L2 Application Support Service Desk to their 18,000+ retail units across India. Our multifaceted approach has not only resolved existing challenges but also positioned the brand for sustained growth and success in the competitive retail sector.

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    Challenges

    Complex Cloud Environment

    Absence of Project Governance for end users

    Limited Security Expertise

    Lack of proper mechanism for measuring the Service Level Agreement of services

    Evolving Threat Landscape

    Lack of ticket handling mechanism for Application related incidents

    Evolving Threat Landscape

    Lack of proactive problem management

    Evolving Threat Landscape

    Unscalable tools and processes, scattered data and tasks among team members

    Benefits

    Leverage the data for clinical and operational decisions to support and deliver value-based healthcare

    Improved Security Posture
    Our experienced team with a proven track record ensures that you receive expert guidance every step of the way.
    We offer customized, comprehensive cybersecurity coverage, designed to meet your unique business needs.
    Utilizing cutting-edge tools, we continuously innovate and improve to stay ahead of emerging threats.
    With a focus on collaboration and results, we prioritize building solutions that work effectively for your organization.
    Download Case Study

    Benefits

    Leverage the data for clinical and operational decisions to support and deliver value-based healthcare

    Improved Security Posture
    Our experienced team with a proven track record ensures that you receive expert guidance every step of the way.
    We offer customized, comprehensive cybersecurity coverage, designed to meet your unique business needs.
    Utilizing cutting-edge tools, we continuously innovate and improve to stay ahead of emerging threats.
    With a focus on collaboration and results, we prioritize building solutions that work effectively for your organization.
    Download Case Study

    Outcomes

    Leverage the data for clinical and operational decisions to support and deliver value-based healthcare

    • 40% Cost Optimization achieved by optimizing Managed Service Provider contracts
    • Decrease in daily open tickets within a short span of two months, showcasing rapid operational improvement
    • Implemented a robust centralized system, enhancing coordination and control across the organization
    • Proactively identified and resolved issues, leading to a reduction in incidents
    • Ensured services were delivered with higher precision that improved operational efficiency
    Download Case Study

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