Managed IT L1 Application Support for a Leading $10 Bn Indian Petro Retail Brand
Overview
The customer, one of India’s largest private sector companies, is a $10 Bn Petro Retailer brand specializing in oil and energy. ACL Digital collaborated with the client to provide L1 Application support to 1,500 retail units of the company, which had an immediate positive impact on their operational efficiency.
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Challenges
Lack of ticket handling mechanism
Limited responsiveness and availability of business-critical applications
Absence of Project governance for end users
Lack of organised data and tasks among team members
Lack of proper mechanism for measuring the Service Level Agreement of services
Outcomes
- Increased Application Availability of critical applications such as RPOS, ensuring uninterrupted operations for end users
- Heightened operational efficiency, optimizing processes and resource allocation
- Successfully minimized incidents enhancing overall operational stability
