Managed End User Support Services for a Leading $21 Bn Indian Retail Brand
Overview
The client is a $21 Bn leading retail brand and India’s largest fashion retail chain offering apparel and fashion accessories through a diversified portfolio of its own, national and international brands. ACL Digital partnered with the retail giant to provide L1 and L2 end-user support service to all their 46 retail units across India.
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Challenges
Complex Cloud Environment
Deployment without IT Support Services
Limited Security Expertise
New Governance and Operational models to be built
Evolving Threat Landscape
Need for a new mechanism for Service Level Agreement measurement of services
Evolving Threat Landscape
Absence of Security Governance model
Benefits
Leverage the data for clinical and operational decisions to support and deliver value-based healthcare
Improved Security Posture
Our experienced team with a proven track record ensures that you receive expert guidance every step of the way.
Enhanced Visibility
We offer customized, comprehensive cybersecurity coverage, designed to meet your unique business needs.
Reduced Costs
Utilizing cutting-edge tools, we continuously innovate and improve to stay ahead of emerging threats.
Compliance Adherence
With a focus on collaboration and results, we prioritize building solutions that work effectively for your organization.
Benefits
Leverage the data for clinical and operational decisions to support and deliver value-based healthcare
Improved Security Posture
Our experienced team with a proven track record ensures that you receive expert guidance every step of the way.
Enhanced Visibility
We offer customized, comprehensive cybersecurity coverage, designed to meet your unique business needs.
Reduced Costs
Utilizing cutting-edge tools, we continuously innovate and improve to stay ahead of emerging threats.
Compliance Adherence
With a focus on collaboration and results, we prioritize building solutions that work effectively for your organization.
Outcomes
Leverage the data for clinical and operational decisions to support and deliver value-based healthcare
- Enhanced Operational Efficiency by implementing a Service Level Agreement (SLA)-driven mechanism, ensuring streamlined processes and optimal resource allocation
- Provided end-user Hub Room services across 46 strategic locations, enhancing accessibility and support availability
- Established a centralized system for governance and communication management, ensuring seamless coordination and oversight
- Implemented a SLA-driven approach resulting in a notable increase in customer satisfaction levels, reflecting the effectiveness and reliability of the services provided
