Overview
The client is based in the US and offers an all-in-one net terms solution for credit checks, embedded B2B payments, and AR automation. ACL Digital designed, deployed, and managed the infrastructure and application for the payment automation technology provider's SaaS application, thus building a more robust and reliable SaaS environment for its customers in the retail and e-commerce industry.
Challenges
Ensure 24x7 site reliability and technical support for the SaaS environment
Streamline new customer onboarding processes
Improve application availability and minimize infrastructure downtime
Resolve alerts and tickets without compromising quality or security
Address root causes of recurring issues and reduce alert repetition
Implement best practices for incident management, escalation, communication, and resolution
Benefits
- Increased operational efficiency within the organization
- Improved scalability to meet growing business demands
- Enhanced reliability of services, resulting in higher customer satisfaction
- Reduced the time for customer onboarding, leading to faster time-to-market
- Mitigated security risks and bolstered trust with customers
- Optimized infrastructure management and reduced downtime, improved profitability
