ACL Digital

Join The Team
Connect With Us
Home / Case Study / Hyper Personalized Consumer Experience through Travel Documentation for a Spanish Travel Technology Company

Hyper Personalized Consumer Experience through Travel Documentation for a Spanish Travel Technology Company

Banner Hyper Personalized Consumer Experience

Overview

The client is a major Spanish IT service provider with revenue of more than US $5 bn in the travel and tourism industry across the globe.

Covering about 190+ countries, their Global Distribution System (GDS) uses real-time inventory to provide services to its end users.

GDS platform links its products and services across all three travel sectors, namely, airline reservations, hotel reservations, and car rentals.

Download Case Study


    Challenges

    Complex Cloud Environment

    Unstructured and ambiguous travel documents for itinerary & e-ticket receipt

    Limited Security Expertise

    Unavailability of customized & personalized travel information for the flyers/travel agencies across the world in their native language

    Evolving Threat Landscape

    Lack of user-friendly additional information for flyers/travel agencies regarding their allowance, status check on their trip and country specific content

    Evolving Threat Landscape

    Lack of any media content to display in the itinerary and e–receipt documents

    Benefits

    Leverage the data for clinical and operational decisions to support and deliver value-based healthcare

    Improved Security Posture
    Our experienced team with a proven track record ensures that you receive expert guidance every step of the way.
    We offer customized, comprehensive cybersecurity coverage, designed to meet your unique business needs.
    Utilizing cutting-edge tools, we continuously innovate and improve to stay ahead of emerging threats.
    With a focus on collaboration and results, we prioritize building solutions that work effectively for your organization.
    Download Case Study
    Key Features Enhanced digital ecosystem security

    Benefits

    Leverage the data for clinical and operational decisions to support and deliver value-based healthcare

    Key Features Enhanced digital ecosystem security
    Improved Security Posture
    Our experienced team with a proven track record ensures that you receive expert guidance every step of the way.
    We offer customized, comprehensive cybersecurity coverage, designed to meet your unique business needs.
    Utilizing cutting-edge tools, we continuously innovate and improve to stay ahead of emerging threats.
    With a focus on collaboration and results, we prioritize building solutions that work effectively for your organization.
    Download Case Study

    Outcomes

    Leverage the data for clinical and operational decisions to support and deliver value-based healthcare

    • 360-degree travel information experience was delivered to the customer
    • Real time accessibility and ease of mobility at any time and from anywhere
    • Improved customer engagement through customized rules that include chosen triggers, email IDs, and notification channels
    • End to end tracking by capturing success/failure delivery notification information in queue to travel agencies across the world
    • Hyper personalized travel documents made available in more than 15 languages across the globe
    • Increase in business revenue due to faster processes & higher customer satisfaction
    Download Case Study
    BENEFI1 3

    Other Case Studies

    Turn Disruption into Opportunity. Catalyze Your Potential and Drive Excellence with
    ACL Digital.

      I have read and agreed to Privacy Policy and consent to sharing my information. For more information, please review our Cookies Policy and Privacy Statement.

      Scroll to Top