Enterprise Digital Platform Member Registration
Overview
The customer extended its branch in India as one of the leading Wholesale Players and Operates 20+ Wholesale Stores and 3 fulfilment centers. These stores span over an area of 50,000 square feet offering more than 5,000 SKUs across multiple product categories.
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Challenges
Complex Cloud Environment
Reducing human errors in the paper-based registration
Complex Cloud Environment
Delivering a single version of truth about customer/member data
Complex Cloud Environment
Reducing the cycle time of on-boarding a member from days to minutes
Outcomes
- Membership automation enabled members to purchase from Stores, both online & offline, and fulfilment centers providing them with seamless experience
- Simplified mobile user experience helped BDAs to capture the application details and the required documents on the fly
- 700+ Business development associates
- 1 mn+ Planned activations to be achieved soon
