Digital Interactive Portal Led Visual IVR for a Global Petroleum Major
Overview
The client is amongst one of the leading petroleum companies in the world. Its wide range ofpetrol and petroleum products cater to diversified customers. It offers advanced products andservices comprising of High-Speed Diesel, Petrol, Auto LPG, Lubricants, Aviation Fuel, PackedLPG catering to different segments ranging from two wheelers to aeroplanes & farmequipment to heavy engineering vehicles.
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Challenges
Limited Security Expertise
There were 600+ tickets were created daily via calls that required Call Centre Agents to manage this volume
Evolving Threat Landscape
Due to manual recording there were chances of incorrect reporting issues
Evolving Threat Landscape
Multi-step logging of tickets was followed due to different SMEs for issue resolution
Evolving Threat Landscape
Resolution took time due to unclear reporting
Evolving Threat Landscape
There was no quick resolution / troubleshooting guide
Benefits
Leverage the data for clinical and operational decisions to support and deliver value-based healthcare
Improved Security Posture
Our experienced team with a proven track record ensures that you receive expert guidance every step of the way.
Enhanced Visibility
We offer customized, comprehensive cybersecurity coverage, designed to meet your unique business needs.
Reduced Costs
Utilizing cutting-edge tools, we continuously innovate and improve to stay ahead of emerging threats.
Compliance Adherence
With a focus on collaboration and results, we prioritize building solutions that work effectively for your organization.
Benefits
Leverage the data for clinical and operational decisions to support and deliver value-based healthcare
Improved Security Posture
Our experienced team with a proven track record ensures that you receive expert guidance every step of the way.
Enhanced Visibility
We offer customized, comprehensive cybersecurity coverage, designed to meet your unique business needs.
Reduced Costs
Utilizing cutting-edge tools, we continuously innovate and improve to stay ahead of emerging threats.
Compliance Adherence
With a focus on collaboration and results, we prioritize building solutions that work effectively for your organization.
Outcomes
Leverage the data for clinical and operational decisions to support and deliver value-based healthcare
- 35% faster resolution of tickets
- Proactive troubleshooting option available to RO employee
- Accurate reporting of issue with visual cues
- 25% reduction in costs due to lower number of call centre support required
- Positive revenue impact due to lower downtime with the clear issue reporting
