Developed a Proactive Telemetry System for a British Multinational Telecommunications Company
Overview
The client is a leading provider of communications services and offers a wide range of products and solutions, including broadband internet, mobile services, landline telephony, and television services. The company has been at the forefront of technological innovation – it tackles pressing issues such as pandemics, climate change, and cybersecurity, contributing to societal well-being. By leveraging advanced telemetry solutions, ACL Digital and the client have enabled efficient, proactive monitoring and problem resolution for enhanced operational efficiency.
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Challenges
Implement a proactive telemetry system for monitoring, fault isolation, report generation, and problem escalation
Ensure seamless integration across diverse applications, IT, and network domains
Streamline operations to save time and costs without requiring additional infrastructure or technical expertise
Solution
ACL Digital provided end-to-end solutions, architecture design, development, testing, and DevOps services, encompassing:
- Data Centre Migration: Seamless transition to modern data center infrastructure
- New Customer Onboarding: Smooth integration of new customers into the telemetry system
- Connector/Adaptor Design: Full-stack development for seamless data integration
- Service Intelligence Testing: Rigorous testing of web services to ensure reliability
- Build & Release Engineering: Efficient deployment and release management
- Performance Improvement: Optimization for enhanced system performance
- Requirements Validation: Ensure alignment with client needs
- Product Support (L2-4): Ongoing support for uninterrupted operations
Outcomes
- Enabled quick problem identification and resolution, saving time and costs
- Accommodated diverse applications and networks with seamless onboarding and integration
- Robust performance and continuous improvement
- Eliminated the need for additional infrastructure and technical expertise, reducing operational expenses
- Performance enhancements ensured optimal system functionality
- Simplified build, release, and support processes to streamline operations
