Digital Health Platform for a German Healthcare Product Manufacturer
Overview
Concept design and Development for a German healthcare product manufacturer with multiple business divisions present in 30+ countries and a vast distributor network across 100 countries. The platform’s goal was to consolidate and modernize existing applications, provide a unified and personalized Customer Experience (CX) across digital touchpoints and gain real-time insights
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Challenges
Complex Cloud Environment
Transforming and modernizing existing applications to provide a “Unified” Customer Experience (CX)
Complex Cloud Environment
Eliminate Data “islands”
Complex Cloud Environment
Increase revenues from New Digital channels
Complex Cloud Environment
Reduce TTM to launch new applications, and reduce TCO
Outcomes
Leverage the data for clinical and operational decisions to support and deliver value-based healthcare
- Scalable, secure and extensible digital health platform for global customers with aadherence to Security compliances (GDPR)
- Greater operational efficiency via harmonization of digital assets, improved content, customer reach, and 3P integrations
- 25 – 40% faster rollout of new Digital Apps or Products (SaaS) by reuse of platform services and 30 – 40% reduction in TCO
- Platform development was completed in a record duration of six months and brought immediate RO
