Overview
The client is a market-leading conversational intelligence provider empowering sales and marketing teams to seamlessly integrate digital and offline channels to meet modern customer expectations. Through the adoption of a modern cloud platform and innovative technologies, our client not only enhanced operational efficiency and reliability but also positioned themselves to capitalize on emerging market opportunities, driving sustainable growth and competitiveness in the conversational intelligence sector.
Challenges
Existing call analytics solution was outdated, monolithic, and unable to scale
Persistent Outages led to High Operational Expenses
Niche Functionality lacked monetizable APIs
The data science team struggled to train and test new ML models
Benefits
- Facilitated seamless growth, accommodating increasing workloads without compromising performance
- Significant reductions in operational expenses
- Unlocked new opportunities for revenue generation, diversifying income streams and driving business growth
- Improved Innovation by rapidly introducing new features and enhancements, staying ahead of market trends
