Developed a Chatbot for a Major $10Bn Indian Petrochemical Retailer Brand’s End Users
Overview
The customer is a leading Petrochemical Retailer brand based in India. The customer is valued at $10 Bn with Retail outlets (RO); warehouses, depots, Trans-connect centers, and terminals, which total 1562 units. ACL Digital has provided Chatbot for improved utilization of service desk agents and reachability across all Sites and End Users of the client.
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Challenges
Complex Cloud Environment
To minimize the volume of calls directed to the service desk that solely involve providing guidance to end users
Limited Security Expertise
Enabling end users to get the status/ information on existing open tickets, price changes, etc., without the involvement of service desk agents
Evolving Threat Landscape
Improving the productivity of service desk agents
Benefits
Leverage the data for clinical and operational decisions to support and deliver value-based healthcare
Improved Security Posture
Our experienced team with a proven track record ensures that you receive expert guidance every step of the way.
Enhanced Visibility
We offer customized, comprehensive cybersecurity coverage, designed to meet your unique business needs.
Reduced Costs
Utilizing cutting-edge tools, we continuously innovate and improve to stay ahead of emerging threats.
Compliance Adherence
With a focus on collaboration and results, we prioritize building solutions that work effectively for your organization.
Benefits
Leverage the data for clinical and operational decisions to support and deliver value-based healthcare
Improved Security Posture
Our experienced team with a proven track record ensures that you receive expert guidance every step of the way.
Enhanced Visibility
We offer customized, comprehensive cybersecurity coverage, designed to meet your unique business needs.
Reduced Costs
Utilizing cutting-edge tools, we continuously innovate and improve to stay ahead of emerging threats.
Compliance Adherence
With a focus on collaboration and results, we prioritize building solutions that work effectively for your organization.
Outcomes
The Chatbot operates 24/7 to interact with customers thereby decreasing the volume of calls directed to the service desk for guidance-only queries.
- Enhanced Customer Experience through improved services, efficient communication, and streamlined processes
- Realized a significant 20% reduction in the overall volume of incoming calls, leading to more efficient operations and a streamlined service desk workflow
- Enhanced the efficiency and effectiveness of service desk agents by optimizing their workload and enabling them to focus on more complex and critical tasks
- Achieved better accessibility and connectivity across diverse geographical locations and end-users, ensuring a seamless and consistent experience for everyone involved
