Overview
The client is a leading 3D Printing and traditional and additive manufacturing technology pioneer based in the US. ACL Digital has deployed Multilingual Managed IT Service Desk Support tool for the client to enhance the operational productivity of their IT infrastructure.
Challenges
Absence of ITSM tool and Project management tool
Absence of 24/7 Support to internal and external users
Limited responsiveness and availability of business-critical applications
Absence of virtualization and limitations in operational productivity
Constrained SLA mechanisms and resource-intensive processes for service delivery
Benefits
- Improved insight into issues affecting business-critical applications
- Realized a 15% decrease in operational costs
- Accelerated response times for critical business applications and systems
- Implemented an end-to-end automation platform leveraging AI/machine learning
- Attained complete visibility and tracking for company-owned IT infrastructure
- Enhanced visibility into SLAs and the quality of service delivery
