Deployment of Manage Engine Service Desk Plus ITSM Tool For a Leading US-Based 3D Printing Company
Overview
The client is a leading 3D Printing and traditional and additive manufacturing technology pioneer based in the US. ACL Digital has deployed Multilingual Managed IT Service Desk Support tool for the client to enhance the operational productivity of their IT infrastructure.
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Challenges
Complex Cloud Environment
Absence of ITSM tool and Project management tool
Limited Security Expertise
Absence of 24/7 Support to internal and external users
Evolving Threat Landscape
Limited responsiveness and availability of business-critical applications
Evolving Threat Landscape
Absence of virtualization and limitations in operational productivity
Evolving Threat Landscape
Constrained SLA mechanisms and resource-intensive processes for service delivery
Benefits
Leverage the data for clinical and operational decisions to support and deliver value-based healthcare
Improved Security Posture
Enhanced Visibility
Reduced Costs
Compliance Adherence
Benefits
Leverage the data for clinical and operational decisions to support and deliver value-based healthcare
Improved Security Posture
Enhanced Visibility
Reduced Costs
Compliance Adherence
Outcomes
Leverage the data for clinical and operational decisions to support and deliver value-based healthcare
- Improved insight into issues affecting business-critical applications
- Realized a 15% decrease in operational costs
- Accelerated response times for critical business applications and systems
- Implemented an end-to-end automation platform leveraging AI/machine learning
- Attained complete visibility and tracking for company-owned IT infrastructure
- Enhanced visibility into SLAs and the quality of service delivery
