Client Insurance Service Center to improve operational efficiency
Overview
The client wanted to set up an Insurance service center. ACL Digital and the Client undertook a business transformation process with a view to improve operational performance and reduce costs.
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Challenges
Faced with a high volume of cross-disciplinary projects, the client sought to combine skills to achieve productivity gains and absorb peak loads
The multiplicity of skills required made the reactivity necessary to carry out the projects complex
Outcomes
- Implementation of invoicing in Work Units, defined by a Quality Assurance Plan, a Service Agreement and a Service Catalogue
- Productivity gains
- Improvement in cost reduction approach
