BPO Compliance to meet Regulatory Obligations
Overview
To be compliant, the Client wanted to define a unique client reference base and process all (>100K) client alerts.
Download Case Study
Challenges
Given the volume of alerts to be processed, there was a need to build a large Task Force system to filter the alert stock in a relatively short period of time, constrained by regulatory obligations.
Outcomes
- Minimized impact on the internal resources (people, general means) of the Client by efficient processing of alerts
- 40% reduction in processing time in only 4 months of activity with continuous improvement plan of operational efficiency
- 19 consultants
- 5+ years engagement
