Automation for IT Helpdesk & Production Support for a Leading Indian Multinational Pharmaceutical Company
Overview
The customer is a leading Indian Multinational Pharmaceutical Company with over 12,000 employees from over 60 nationalities, 17 manufacturing facilities across 5 countries, and 5 R&D centers worldwide. ACL Digital provided IT Helpdesk & Production Support leveraging new digital technologies by augmenting the workforce with Artificial Intelligence (AI), RPA, and IPA (data-driven, predictive, and proactive operations), thus limiting manual operations to enable business agility and operational efficiency.
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Challenges
Implementation of Zero-Touch IT Operations
Manual Operation
Operational Efficiency
Lack of business agility
Outcomes
- Seamlessly integrated legacy systems through the use of automation tools, avoiding the complexities associated with traditional system integrations
- Introduced a user-friendly Bot Search feature within the Automation System Library for efficient and straightforward information retrieval
- Implemented Enterprise Automation to enhance speed, scalability, and success across various departments within the organization
- Successfully executed Digital Workforce implementations, achieving end-to-end process automation for streamlined and efficient operations
