Automated Carrier Outreach for a $800 Bn Digital Freight Network Leader in the US
Overview
The client is a leading $800Bn digital freight network in the US. They move millions of truckloads around the country through a connected network of carriers. The automated carrier outreach solution implemented in partnership with ACL Digital improved customer experience and operational efficiency and provided a scalable foundation for future growth and innovation in the dynamic transportation and logistics industry.
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Challenges
Manual notification processes were inefficient and prone to delays
Periodically ascertain real-time tracking of driver location and estimated ETA.
Solution
- Workflow-Based Solution Using Temporal: This solution allowed us to create configurable business rules for automating transit delay notifications and driver location tracking
- Consideration for Operational Challenges: Our solution considered various operational challenges, such as poor internet connectivity and non-retrievable GPS locations, by implementing robust error-handling mechanisms and alternative data sources
Outcomes
- Provided shippers with real-time visibility into shipment status, improving overall customer experience and satisfaction
- Streamlined operations, reduced manual intervention, and ensured timely communication with drivers and shippers
- Provided more accurate delivery forecasts, minimizing delays and optimizing route planning
- Scalability and flexibility allowed the solution to adapt to evolving business requirements and handle increased transaction volumes
