ACL Digital Transformed Operational Efficiency for E-commerce Giant With Customized Sprinklr Enhancements
Overview
A leading American multinational e-commerce company faced significant challenges managing its Sprinklr social media platform. Issues with accessing old cases, limited UI customization, inconsistent role-based accessibility, and the need for better case queue management impacted team productivity and case-handling efficiency. These inefficiencies required urgent attention to streamline operations and enhance user experience. ACL Digital collaborated with the Sprinklr development team to deliver customized solutions that directly addressed these issues.
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Challenges
Dashboard for Old Cases
Difficulty in accessing and managing older cases, resulting in data clutter and response delays
UI Customization
Limited customization options within the chat pane, impacting user experience
Role-based Accessibility
Inconsistent access to the chat pane across different user roles is confusing
New Case Queue Management
A streamlined case queue is needed to effectively manage specific case types and onboard new team members
Outcomes
Leverage the data for clinical and operational decisions to support and deliver value-based healthcare
Improved Data Accessibility
The dynamic dashboard allowed faster access and bulk closure of old cases, enhancing overall data management and reducing platform load
Clearer Case Understanding
The note widgets ensured important case tags were visible, improving case handover and management quality
Enhanced Security and Focus
Role-based chat pane views allowed team members to access only the information necessary for their roles, boosting productivity and security
Seamless Onboarding and Flexibility
The new case queue system facilitated the onboarding of new team members, expanded the workforce’s capacity, and improved operational flexibility
Outcomes
Leverage the data for clinical and operational decisions to support and deliver value-based healthcare
Improved Data Accessibility
The dynamic dashboard allowed faster access and bulk closure of old cases, enhancing overall data management and reducing platform load
Clearer Case Understanding
The note widgets ensured important case tags were visible, improving case handover and management quality
Enhanced Security and Focus
Role-based chat pane views allowed team members to access only the information necessary for their roles, boosting productivity and security
Seamless Onboarding and Flexibility
The new case queue system facilitated the onboarding of new team members, expanded the workforce’s capacity, and improved operational flexibility
Benefits
Leverage the data for clinical and operational decisions to support and deliver value-based healthcare
- The solution provided valuable insights into cloud resource usage, vulnerabilities, and security threats
- The solution provided valuable
- The solution provided valuable
- The solution provided valuable
- The solution provided valuable insights into cloud resource usage, vulnerabilities, and security threats
- The solution provided valuable insights into cloud resource usage, vulnerabilities, and security threats
