ACL Digital Enhanced Security of a Leading Technology Company with Managed Security Services
Overview
A leading technology company faced the challenge of managing a complex IT infrastructure while ensuring robust security. Their growing operations demanded a scalable and efficient solution for network and security tools, endpoint security, and compliance requirements. ACL Digital stepped in to provide comprehensive Managed Security Services (MSS), offering a tailored approach to address their needs.
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Challenges
Ensuring continuous, SLA-driven 24×7 support for 125+ servers
Managing network and security tools across BSS/OSS and contact center environments
Securing desktops via DHCP port mapping and handling endpoint security
Monitoring packet drops and latency across multiple WAN links
Conducting regular access and security policy audits and fulfilling gap requirements
Complete management of backup systems and ensuring 100% compliance
Handling comprehensive helpdesk operations, including OS upgrades and application support
Solution
- 24×7 Support: Dedicated support teams ensured round-the-clock monitoring and rapid response to security incidents and technical issues.
- SLA-Driven Service: Service Level Agreements (SLAs) guarantee consistent performance and timely resolution of problems.
- Comprehensive Security Management: ACL Digital managed many network and security tools, including firewalls, intrusion detection systems, and endpoint protection solutions.
- Proactive Monitoring: Continuous monitoring of network performance, packet drops, and latency helped identify and resolve potential issues before they impact operations.
- Security Audits and Compliance: Regular audits and gap assessments ensured adherence to security policies and industry regulations.
- Helpdesk Management: A centralized helpdesk efficiently supports equipment, applications, and OS upgrades.
- Backup and Recovery: Robust backup procedures and disaster recovery plans minimized downtime and data loss.
Outcomes
Enhanced Security
Improved endpoint security and system protection across all 13 locations
Reduced Downtime
24×7 monitoring and quick resolution of network issues, including packet drops and latency, minimized business interruptions
Compliance
Achieved 100% compliance through comprehensive auditing and gap fulfillment
Streamlined Operations
Efficient helpdesk and backup management, ensuring systems were consistently upgraded and operational
Global Scalability
Supported 125+ servers across multiple locations with a scalable, 12+ member team to manage operations
Cost Savings
The managed services model offered a cost-effective solution compared to building and maintaining an in-house security team
