ACL Digital Enhanced Security of a Leading Technology Company with Managed Security Services
Overview
A leading technology company faced the challenge of managing a complex IT infrastructure while ensuring robust security. Their growing operations demanded a scalable and efficient solution for network and security tools, endpoint security, and compliance requirements. ACL Digital stepped in to provide comprehensive Managed Security Services (MSS), offering a tailored approach to address their needs.
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Challenges
Ensuring continuous, SLA-driven 24×7 support for 125+ servers
Managing network and security tools across BSS/OSS and contact center environments
Securing desktops via DHCP port mapping and handling endpoint security
Monitoring packet drops and latency across multiple WAN links
Handling comprehensive helpdesk operations, including OS upgrades and application support
Benefits
Enhanced Security
Improved endpoint security and system protection across all 13 locations
Reduced Downtime
24×7 monitoring and quick resolution of network issues, including packet drops and latency, minimized business interruptions
Compliance
Achieved 100% compliance through comprehensive auditing and gap fulfillment
Streamlined Operations
Efficient helpdesk and backup management, ensuring systems were consistently upgraded and operational
Global Scalability
Supported 125+ servers across multiple locations with a scalable, 12+ member team to manage operations
Cost Savings
The managed services model offered a cost-effective solution compared to building and maintaining an in-house security team
