Overview
A leading technology company faced the challenge of managing a complex IT infrastructure while ensuring robust security. Their growing operations demanded a scalable and efficient solution for network and security tools, endpoint security, and compliance requirements. ACL Digital stepped in to provide comprehensive Managed Security Services (MSS), offering a tailored approach to address their needs.
Challenges
Ensuring continuous, SLA-driven 24x7 support for 125+ servers
Managing network and security tools across BSS/OSS and contact center environments
Securing desktops via DHCP port mapping and handling endpoint security
Monitoring packet drops and latency across multiple WAN links
Conducting regular access and security policy audits and fulfilling gap requirements
Complete management of backup systems and ensuring 100% compliance
Handling comprehensive helpdesk operations, including OS upgrades and application support
Benefits
- Enhanced Security: Improved endpoint security and system protection across all 13 locations
- Reduced Downtime: 24x7 monitoring and quick resolution of network issues, including packet drops and latency, minimized business interruptions
- Compliance: Achieved 100% compliance through comprehensive auditing and gap fulfillment
- Streamlined Operations: Efficient helpdesk and backup management, ensuring systems were consistently upgraded and operational
- Global Scalability: Supported 125+ servers across multiple locations with a scalable, 12+ member team to manage operations
- Cost Savings: The managed services model offered a cost-effective solution compared to building and maintaining an in-house security team
