Overview
The client is a leading US-based home and industrial appliances product manufacturer, marketer, and distributor. ACL Digital has provided expertise in Infrastructure Managed Services to set up 24/7 NOC and Incident Management Support services to optimize the performance of the client’s IT infrastructure and improve service delivery.
Challenges
Absence of a Single NOC monitoring desk and Incident management desk for business-critical applications and IT Infrastructure
Lack of visibility to their End-to-End Infrastructure
Performance issues
Absence of SLA-based delivery and publishing reports to management
Overhead of resources for delivery of services
Benefits
- Established a centralized incident management and monitoring desk
- 25% reduction in operational costs by strategically decommissioning redundant monitoring tools, optimizing resource allocation
- Achieved faster response times, enabling prompt resolution of issues
- Delivered an enhanced customer experience through streamlined incident management
