24/7 Managed IT Operations Services for a Leading US-Based 3D Printing Company
Overview
The client is a leading 3D Printing Company based in the US. ACL Digital has provided its expertise to set up 24/7 IT Operations Support services, ensuring the reliability and availability of critical IT systems and client applications.
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Challenges
Absence of Single NOC, SOC, SD, and RD desks and Incident Manage desk for business-critical applications and IT Infrastructure
Lack of visibility to their End-to-End Infrastructure
Performance issues
Absence of SLA-based delivery and reporting
Overhead of resources for delivery of services
Outcomes
- Ensured swift and effective response to IT incidents
- 30% reduction in operational costs Prompt resolution of issues, thereby minimizing downtime
- Streamlined operations led to a reduction in required manpower
- Elevated Customer Experience through improved service quality
