Overview
The client is a leading 3D Printing Company based in the US. ACL Digital has provided its expertise to set up 24/7 IT Operations Support services, ensuring the reliability and availability of critical IT systems and client applications.
Challenges
Absence of Single NOC, SOC, SD, and RD desks and Incident Manage desk for business-critical applications and IT Infrastructure
Lack of visibility to their End-to-End Infrastructure
Performance issues
Absence of SLA-based delivery and reporting
Overhead of resources for delivery of services
Benefits
- Ensured swift and effective response to IT incidents
- 30% reduction in operational costs Prompt resolution of issues, thereby minimizing downtime
- Streamlined operations led to a reduction in required manpower
- Elevated Customer Experience through improved service quality
