24/7 Cloud Infrastructure Support Network Operations Centre (NOC) For a Leading French Aerospace & Defence Technology Services Provider
Overview
A global technology leader, the client has combined expertise of over 80,000 employees, operating in 68 countries. The client has built capabilities in “deep tech” innovations – designing, developing, and manufacturing electrical systems in the aerospace, defence & security, digital identity & security, transportation, and space sectors. ACL Digital has provided rich expertise in 24/7 Cloud Infrastructure support Network Operations Centre (NOC) for the French multinational client to boost service delivery and operational excellence.
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Challenges
Consistently maintaining high uptime for the PaaS (Cloud Foundry), the IaaS (OpenStack), and the underlying operating system
Absence of 24/7 team and Monitoring Tool
Lack of in-house expertise in PaaS, IaaS, and operating systems
Absence of Analytics, Reports, and Automation recommendation
Outcomes
- Realized a significant cost savings of 20%, optimizing the expenditure associated with maintaining and managing cloud infrastructure
- Achieved notable enhancements in response times ensuring smoother operations
- Attained complete and comprehensive visibility into the entire infrastructure, enabling better monitoring, management, and decision-making
- Streamlined operations by reducing the required workforce while enhancing Service Level Agreements (SLAs) for efficient service delivery
- Successfully identified and rectified potential defects and issues before they could escalate into incidents, preemptively safeguarding against disruptions
