When the pandemic hit in early 2020, organizations had to scramble to work remotely. But as leaders adjust to a new era of hybrid working – a mix of office, remote and frontline employees – it’s vital to ensure we’re leading these teams effectively by keeping them motivated and engaged.

Running a profitable business in a postCOVID-19 world means that leaders need to evolve from a working model of putting customers first to treating employees as an equal part of the equation. Research over the years shows that focusing on employee engagement can lead to 23% more profitability, and significantly higher levels of wellbeing as well.