Transform Your Business with Next Generation Digital Workplace Solutions and Expert Consulting
In today’s competitive business landscape, inefficient desktop management, inadequate support services, and fragmented communication tools can hinder organizational success. To stay ahead, businesses must streamline IT infrastructure and improve productivity, leveraging AI-driven insights, chip-to-cloud connectivity, and IoT capabilities.
Our next-gen digital workplace transformation services tackle these challenges head-on. By leveraging updated methodologies and modern workplace services, we create a futuristic digital environment capable of handling organizational needs. With our digital workplace transformation services, businesses can unravel enhanced productivity, streamlined operations, and effective support services, ultimately driving growth and competitiveness in the digital age.
Transform Your Workplace with Our Comprehensive Managed Services and Automation Solutions
Our comprehensive digital workplace transformation services provide complete IT management, including monitoring, maintenance, and support.
- Service Desk
- Desktop Management
- Deskside/Field Services Management
- Messaging Services
- Unified Communication Services
- Citrix Management
- Active Directory
We help integrate various IT systems and applications into a unified framework to optimize performance and ensure seamless operations.
- Windows Migration
- Application Packaging
- Application Testing & Remediation
- MS Office Migration
- Exchange Migration
- Office 365 Migration
We utilize advanced automation technologies to drive operational efficiency and enable smarter business processes.
- Robotic Process Automation (RPA)
- Artificial Intelligence (AI)
- Workflow Automation
Our digital workplace consulting solutions focus on comprehensive data protection, strict compliance adherence, and robust identity management.
- Data Protection
- Compliance Adherence
- Identity and Access Management (IdAM)
Why Choose ACL Digital to Boost Productivity and Collaboration
Deep Expertise and Experience
We leverage years of expertise in IT infrastructure management to ensure seamless digital workplace services that transform, mitigate risks and optimize outcomes.
Customized Solutions
Our tailored approaches address unique business needs, objectives, and user requirements, ensuring alignment with organizational goals and strategies.
Service Delivery
Our comprehensive support encompasses strategy development, implementation, integration, testing, deployment, and ongoing management, ensuring a hassle-free digital workplace transformation.
Technology Leadership
We integrate high-level technologies, including AI, cloud, and IoT, to create innovative, secure, and scalable digital workplace solutions.
Focus on Employee Experience
We enhance productivity and job satisfaction through our user-centric designs, intuitive interfaces, and personalized experiences.
Client Impact
Empowering Operational Excellence and Customer Satisfaction Through SLA-Driven End-User Support Solutions
The philanthropic arm of our $1.6B India-based telco client is dedicated to tackling national development challenges through innovative, sustainable solutions. ACL Digital provided end-user support management to boost operational efficiency and ensure SLA-driven service excellence.
The Challenges
- Insufficient IT support services
- Need for new governance and operational models
- Lack of SLA measurement and security governance
The Outcomes
- Achieved peak efficiency with an SLA-focused framework
- Established 13 support hubs for exceptional end-user service
- Centralized governance and communication strategies for seamless operations
- Enhanced customer satisfaction through SLA adherence
End-User Support for $63B Indian Telecom Contact Center
ACL Digital provided 24/7 end-user support, boosting operational efficiency, and governance for India’s largest telecom network company.
The Challenges
- No IT support, SLAs, or security frameworks are present
- Required new governance and operations models
The Outcomes
- Round-the-clock support for devices and network
- Comprehensive asset management (IP phones, servers, routers)
- Security governance with audits and KPI-based productivity tracking
Streamlined IT Support Across 46 Retail Locations for India’s Largest Fashion Retailer
ACL Digital partnered with India’s largest $21B fashion retailer to deliver L1 and L2 end-user support across 46 retail locations nationwide.
The Challenges
- Deployment without IT support
- Need for new governance, SLA measurement, and security models
The Outcomes
- Boosted operational efficiency with SLA-driven processes
- Delivered end-user support across 46 locations, increasing accessibility
- Established centralized governance and communication management
- Improved customer satisfaction through reliable, SLA-driven services
