Transforming Digital Interactions through Human-Centric Design and AI-Driven Experience
In today’s fast-paced digital landscape, organizations need help delivering seamless customer and employee experiences, which can hinder business growth and loyalty. To stay ahead, companies must prioritize user-centric design, integrating brand usability, desirability, and functionality.
As your trusted Digital Experience partner, ACL Digital leverages AI-driven insights to craft intuitive, user-focused solutions. Our design process harmonizes business and consumer personas, functionality, and usability, ensuring superior Customer Experience (CX) and Employee Experience (EX). We empower organizations to transform and thrive through collaborative partnerships, delivering human-centric digital experiences that drive engagement, satisfaction, and loyalty.
Drive Innovation and Deliver Exceptional Experiences with Our Strategic Design Offerings
Build New Products and Services
We help our clients rethink complex problems, use unexplored opportunities, and design valuable solutions.
Improve Product Experience
Heuristic evaluations, understanding what users want, exploring initial concepts, and transforming standard actions into more immeasurable CX.
New Venture Services
We jointly explore, validate, and accelerate new business and digital opportunities while setting the stage for MVP, launch strategy, and scale process.
DesignOps
Orchestration and optimization of people, processes, and craft to amplify design value and impact at scale.
Design Systems
Developing reusable assets, patterns, components, and guidelines to deliver consistent experiences and brand messaging to optimize teams and improve business outcomes.
User Experience Assessment
Evaluation of the product/service and recommendation for immersive Total Experience (TX). We help you identify parts of your solution that require optimization and areas for improvement.
User Experience & Design Services
ACL Digital provides strategic innovations and experience design solutions to clients worldwide.
Driving Exceptional Experiences with Our UX Services
Deliver exceptional user experiences with ACL Digital. We specialize in user research, design thinking, and human-centered design to create intuitive and engaging digital products and services.
Conduct in-depth user research to understand their needs, behaviors, and pain points, informing design decisions and ensuring a user-centric approach.
Develop detailed user personas and scenarios to visualize the user experience and identify opportunities for improvement.
Create strategic roadmaps and frameworks to align design efforts with business objectives and long-term goals.
Bring designs to life with wireframing and prototyping, enabling stakeholders to visualize and provide feedback early in the design process.
Structure information in a clear and intuitive manner, making it easy for users to find what they need.
Conduct rigorous usability testing to identify and address usability issues, ensuring a seamless user experience.
Create accessible designs that cater to users with diverse abilities, adhering to accessibility standards and guidelines.
Collaborate with clients to transform innovative concepts into tangible products and services.
Design visually appealing and intuitive interfaces that captivate users and drive engagement.
Present data in clear, concise, and visually appealing ways to support informed decision-making.
Client Impact
Empowering Seamless IPTV Experiences with A Robust Platform for European Service Providers
ACL Digital developed a comprehensive IPTV services platform with a user-friendly self-care portal for a leading European technology service provider.
The Challenges
- Enabling content providers to seamlessly deliver content to distributors.
- Facilitating efficient content acquisition and licensing for distributors.
- Providing a centralized platform for managing diverse content sources.
- Delivering a superior customer experience with robust customer care capabilities.
The Outcomes
- Streamlined content management across various systems for efficient delivery and distribution.
- Simplified daily tasks, including content uploads, product creation, and consumption analysis.
- Empowered end-users with an intuitive self-care portal for easy content access and management.
- Enabled content providers and distributors to adapt quickly to evolving market demands.
Enabling Healthy Aging by Simplifying Self-Diagnostic App for Senior Citizens
ACL Digital partnered with a leading healthcare solutions provider to design a user-friendly self-diagnostic app for senior citizens, enabling seamless data transfer and enhancing user experience.
The Challenges
- Designing a simplified dashboard for easy information consumption.
- Ensuring accurate and reliable data transfer between the device and the app.
- Differentiating the app in a competitive market by enhancing user experience.
The Outcomes
- Streamlined registration process with minimal user information and clear data consent mechanisms.
- Simplified dashboard with clear visual hierarchy and easy-to-read information encourages consistent app usage.
- Quick and easy access to various reports with clear and concise information for informed health management.
Enhancing Loyalty Programs: Superior UX for a Leading Indian Startup
The Challenges
- Customizing the loyalty solution for a large Middle Eastern bank.
- Adapting the platform for a major Indian private bank.
- Delivering a superior user experience across all touchpoints.
- Ensuring seamless integration with partner ecosystems.
The Outcomes
- Deployed loyalty portals to millions of subscribers globally.
- Integrated with over 1000+ partners for diverse reward offerings.
- Superior UX leading to increased customer satisfaction and program usage.
- Fostered stronger customer loyalty and repeat engagement.
