Transform Application Management with Our Proactive Monitoring and Rapid Resolution
Modern businesses rely on applications, but managing them can be daunting. Downtime, errors, and inefficiencies lead to lost productivity, revenue, and customer satisfaction. Integrated chip-to-cloud systems and diverse technologies exacerbate these challenges.
Our AI-powered Application Support ensures seamless performance, minimizing downtime and optimizing efficiency. Our expert team provides 24/7 support, proactive monitoring, and rapid issue resolution, leveraging industry-leading tools and best practices. With ACL Digital, businesses can focus on growth, innovation, and customer satisfaction, confident in their applications’ reliability, security, and performance.
Optimize Performance with Tailored Application Support Offerings Across Industries
Manufacturing
Delivering comprehensive support for manufacturing applications, streamlining operations from ERP system support to supply chain management and quality control systems.
- ERP System Support
- Supply Chain Management Support
- Quality Control Support
Retail
Providing support across the operation chain from POS system maintenance to CRM data management and e-commerce support, enabling seamless retail operations.
- POS System Support
- CRM Support
- E-Commerce Support
Government
Our government support services enhance efficiency with specialized cybersecurity, regulatory compliance, and citizen services support for secure, accessible, and reliable systems and data.
- Cybersecurity Support
- Regulatory Compliance
- Citizen Services Support
Education
Integrate our education technology support that is aimed at streamlining educational operations, improving student outcomes, and ensuring seamless institutional performance.
- Learning Management System (LMS) Support
- Student Information System (SIS) Support
- Campus Management Support
Healthcare
Ensure HIPAA compliance, secure patient data, and seamless EHR integration, enhancing clinical workflows and patient care with our healthcare IT solutions.
- HIPAA Compliance
- Electronic Health Records (EHR) Support
- Medical Device Integration
Financial Services
Ensure regulatory compliance and risk management while providing expert support for trading platforms, streamlining operations, and mitigating financial risks effectively.
- Regulatory Compliance
- Risk Management
- Trading Platform Support
Why Choose ACL Digital for Secure, Compliant, and Efficient Processes
Deep Expertise
Proven track record and deep technical knowledge of managed IT and business applications, including ERP, CRM, and custom software.
Comprehensive Services
Enterprise application services, IT service desk, technical help desk support, and managed IT services for holistic application management.
Industry-Specific Solutions
Tailored services ensuring regulatory compliance, industry-specific needs, and unique business requirements.
Customer-Centric Approach
Proactive support, customer satisfaction focus, and personalized engagement to ensure seamless application performance.
Leverage Technology
Advanced tools, automation, and AI-powered solutions for efficient issue resolution, predictive analytics, and continuous improvement.
Client Impact
Deployed Managed IT L2 Application Support Service Desk
A leading fashion and retail chain in India wanted an L2 Application Support Service Desk for their 18,000+ retail units across India.
The Challenges
- Absence of project governance for end users
- Lack of ticket handling mechanism for application related incidents
- Tools and processes were not scalable, data and tasks were scattered among various teams
The Outcomes
- Reduction of daily open tickets from 6000+ to 600 within two months of operations
- Established centralized governance and communication management
- Increase in operational efficiency through SLA-driven mechanism
Managed IT L1 Application Support Backend for a Hydrocarbon Company in India
A leading hydrocarbon company in India with businesses in industries including petrochemicals, retail, natural gas, mass media, and more partnered with us to provide L1 SAP backend Support service across their domain.
The Challenges
- Lack of ticket handling mechanism
- Scattered data and tasks amongst various team members
- Absence of SOPs and Project Governance for end users
- Limited governance and operational productivity
The Outcomes
- 20% reduction in operational cost
- SLA-based management services during the engagement
- Increase in operational efficiency through an SLA-driven mechanism
Managed IT L1 Application Support Backend for an Indian Petro Retail Brand
A leading petro retailer brand specializing in oil and energy wanted L1 Application support for their 1,500 retail units, having an impact on their operational efficiency.
The Challenges
- Limited availability of business-critical applications
- Scattered data and tasks amongst various teams
- Improper mechanism for measuring the Service Level Agreement
- Absence of project governance for end users
The Outcomes
- Higher availability of applications like RPOS and RCASH for end users
- SLA-based management services during the engagement
- Increase in operational efficiency through SLA-driven mechanism
- Reduction in incidents through continuous service improvement method
