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Managed IT Service Desk for Partner and Distributor Network of a $1.6 Bn Telecom Giant in India

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Overview

The customer is a $1.6 billion fastest-growing telco giant based in India. ACL Digital’s Managed IT Service Desk transformed operational efficiency and support quality for the leading telecom provider, delivering substantial cost savings and performance improvements.

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    Challenges

    Limited responsiveness and availability for business-critical applications
    Absence of a structured ticket-handling mechanism
    Inadequate governance and low operational productivity
    Lack of a proper mechanism for tracking and measuring SLAs

    Outcomes

    Managed IT Service Desk for Partner and Distributor Network of a 1.6 Bn Telecom Giant in India
    Managed IT Service Desk for Partner and Distributor Network of a 1.6 Bn Telecom Giant in India
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