Transform IT Service Management With Innovative and Integrated Solutions
Inefficient IT service management and outdated softwares hinder business growth, leading to fragmented systems, high operational costs, and poor risk management. To address these challenges, businesses need a robust ITSM platform that leverages AI-driven insights and IoT capabilities to streamline operations and align technology with business goals.
Our innovative ITSM solution integrates seamlessly with existing systems and offers tools to optimize performance and mitigate risks. With expertise in chip-to-cloud integration and AI innovation, our ITSM service management solutions ensure smooth operations and effective risk management, empowering organizations to thrive in today’s digital landscape.
Streamline IT Operations With Comprehensive Management Offerings
Incident and Problem Management
We deliver timely incident resolution and proactive problem management to minimize downtime, ensure service continuity, and reduce recurring issues through root cause analysis and continuous improvement.
Change Management
Our change management services enable controlled, efficient system changes, reducing risks and maintaining service quality while aligning IT changes with business needs through standardized procedures.
IT Asset Management
We provide comprehensive IT asset management that optimizes the lifecycle of hardware and software, ensuring cost control, compliance, and improved utilization for greater value from technology investments.
Configuration and Release Management
We manage the release lifecycle for seamless change deployment and maintain system integrity. Our configuration management ensures accurate tracking of IT resources for optimal stability and performance.
Capacity Management
Our capacity management services forecast future IT resource needs, optimizing performance and preventing bottlenecks while ensuring scalable infrastructure to meet business demands efficiently.
Service Desk Build and Run
Operation Command Center Build and Run
We design and manage operation command centers to monitor IT infrastructure, ensuring efficiency through real-time monitoring, issue detection, and rapid incident response, improving overall IT performance and uptime.
Streamline IT Operations With Comprehensive Management Offerings
Incident and Problem Management
We deliver timely incident resolution and proactive problem management to minimize downtime, ensure service continuity, and reduce recurring issues through root cause analysis and continuous improvement.
Change Management
Our change management services enable controlled, efficient system changes, reducing risks and maintaining service quality while aligning IT changes with business needs through standardized procedures.
IT Asset Management
We provide comprehensive IT asset management that optimizes the lifecycle of hardware and software, ensuring cost control, compliance, and improved utilization for greater value from technology investments.
Configuration and Release Management
We manage the release lifecycle for seamless change deployment and maintain system integrity. Our configuration management ensures accurate tracking of IT resources for optimal stability and performance.
Capacity Management
Our capacity management services forecast future IT resource needs, optimizing performance and preventing bottlenecks while ensuring scalable infrastructure to meet business demands efficiently.
Service Desk
We set up and manage service desks for 24/7 support, ensuring quick responses to user issues and enhancing IT service reliability to boost productivity and maintain business continuity.
Operation Command Center
We design and manage operation command centers to monitor IT infrastructure, ensuring efficiency through real-time monitoring, issue detection, and rapid incident response, improving overall IT performance and uptime.
Why ACL Digital Should Be Your Preferred ITSM Software Company
Customized Solutions
We design tailored ITSM strategies that align with your business objectives, ensuring scalable solutions that evolve as your company grows.
Service Management
We provide comprehensive ITSM services initial implementation onwards for continuous support and improvement, to streamline your operations.
Process Excellence
We leverage industry best practices with our methodologies to optimize IT service processes, driving efficiency, productivity, and service quality across the organization.
Experienced Team
Our team of skilled professionals brings years of industry expertise, ensuring your business benefits from deep knowledge and innovative IT service solutions.
Cost-Effective Solutions
We focus on delivering high-value ITSM strategies that maximize your return on investment while minimizing operational costs through optimized resource management.
Client Impact
Ensuring Reliable IT Operations for a Leading 3D Printing Company
The client is a leading US-based 3D printing company. We set up 24/7 IT operations support to ensure the reliability of critical IT systems and applications.
The Challenges
- Lack of centralized NOC, SOC, and incident management desks
- Insufficient visibility into infrastructure
- No SLA-based delivery or reporting
- Resource overhead for service delivery
The Outcomes
- 24/7 NOC, SOC, and support desk for IT infrastructure and business applications
- Incident reporting, ticket prioritization, and end-to-end alert ownership
- Dashboards for leadership governance
- Handled approximately 12K alerts yearly
- Deployed a total of 20 personnel
Enhancing Device Management for a Leading Telecommunications Company
The client is a $1.6 billion telecommunications company in India. We provided Managed System Center Configuration Manager (SCCM) support for efficient device and application management.
The Challenges
- Limited SCCM support services
- No ticket-handling processes
- 30-35% compliance for endpoints and servers
- Lack of management reporting
- Low operational productivity
The Outcomes
- SLA-based 16×7 SCCM support
- Patch deployment process introduced
- Weekly/monthly compliance reports
- Managed 140K+ endpoints and 500+ servers
- Incident resolution at all levels
- Achieved 100% compliance through enhanced processes
Strengthening Active Directory Support for a Growing Telecommunications Company
The client is a $1.6 billion fast-growing telecommunications company in India. We provided Managed Active Directory and DNS support to ensure service reliability.
The Challenges
- Limited support for Active Directory and DNS
- Lack of incident management
- Low operational productivity
The Outcomes
- SLA-based 24/7 Active Directory and DNS support
- Monitoring and resolution of incidents
- Automated user updates and hostname resets
- Achieved 100% compliance with tools and processes
- Total manpower deployed: 21