Seamless Total Experience (TX) Through AI-Driven Digital Customer Journeys
In today’s digital landscape, brands face increasing pressure to deliver exceptional customer experiences. To gain a competitive edge, businesses must adopt a customer-centric approach, leveraging emerging technologies to bridge the gap between brand promise and digital immersion.
We partner with brands to reimagine and digitize business processes, powering remarkable customer journeys. Leveraging Chip-to-Cloud expertise, AI-driven insights, and human-centric design, we craft unique digital experiences that leave lasting impressions. Our Total Experience (TX) solutions integrate creative, content, commerce, and digital technology to ensure seamless interactions across all touchpoints.
Build Customer-Centric Solutions That Drive Results with Our Digital Customer Experience Offerings
Customer Experience Strategy
At ACL Digital, we put customers and users first to discover significant opportunities, enable fundamental digital transformation, and help your business develop a clear view of the needs and goals of the people at the heart of your product or service.
User Experience and Design
Whether it is an existing digital product or a potential solution, we identify the user and how that relates to the core strength of the product or solution.
Product & Service Design
ACL Digital helps define and implement interactions across the touchpoints in the customer journey for people, infrastructure, technology, and processes.
Client Impact
Develop a Seamless Patient Connect Platform
The client approached ACL Digital to develop a highly responsive and advanced patient connect platform.
The Challenges
- Cluttered patient registration process.
- Inefficiently handled volumes of EHR records.
- Security issues in accessing patient records.
The Outcomes
- Enhanced user experience and engagement.
- Increased patient satisfaction and streamlined communication.
- Seamless patient experience.
Simplifying Self-Diagnostic App for Senior Citizens
ACL Digital partnered with a leading healthcare solutions provider to design a user-friendly self-diagnostic app for senior citizens, enabling seamless data transfer and enhancing user experience.
The Challenges
- Designing a simplified dashboard for easy information consumption.
- Ensuring accurate and reliable data transfer between the device and the app.
- Differentiating the app in a competitive market by enhancing user experience.
The Outcomes
- Streamlined registration process with minimal information and data consent mechanisms.
- Simplified dashboard with clear visual hierarchy and easy-to-read information.
- Quick and easy access to various reports with clear and concise information.
Established Enterprise Social Intranet for Global Engineering Group
ACL Digital developed an enterprise social intranet portal for a Sweden-based global engineering group to enhance communication and collaboration across teams.
The Challenges
- Siloed sales teams hindering overall company performance.
- Lack of effective communication and knowledge sharing among teams.
The Outcomes
- Improved communication and coordination among employees worldwide.
- Facilitated seamless sharing of knowledge and sales tactics, leading to performance enhancements.
- Achieved 75% user engagement within the first few months of rollout.
- Enabled content sharing and project collaboration on-the-go.
