Managed IT L1 Application Support for a Leading $10 Bn Indian Petro Retail Brand
Overview
The customer, one of India’s largest private sector companies, is a $10 Bn Petro Retailer brand specializing in oil and energy. ACL Digital collaborated with the client to provide L1 Application support to 1,500 retail units of the company, which had an immediate positive impact on their operational efficiency.
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Challenges
Complex Cloud Environment
Lack of ticket handling mechanism
Limited Security Expertise
Limited responsiveness and availability of business-critical applications
Evolving Threat Landscape
Absence of Project governance for end users
Evolving Threat Landscape
Lack of organised data and tasks among team members
Evolving Threat Landscape
Lack of proper mechanism for measuring the Service Level Agreement of services
Benefits
Leverage the data for clinical and operational decisions to support and deliver value-based healthcare
Improved Security Posture
Our experienced team with a proven track record ensures that you receive expert guidance every step of the way.
Enhanced Visibility
We offer customized, comprehensive cybersecurity coverage, designed to meet your unique business needs.
Reduced Costs
Utilizing cutting-edge tools, we continuously innovate and improve to stay ahead of emerging threats.
Compliance Adherence
With a focus on collaboration and results, we prioritize building solutions that work effectively for your organization.
Benefits
Leverage the data for clinical and operational decisions to support and deliver value-based healthcare
Improved Security Posture
Our experienced team with a proven track record ensures that you receive expert guidance every step of the way.
Enhanced Visibility
We offer customized, comprehensive cybersecurity coverage, designed to meet your unique business needs.
Reduced Costs
Utilizing cutting-edge tools, we continuously innovate and improve to stay ahead of emerging threats.
Compliance Adherence
With a focus on collaboration and results, we prioritize building solutions that work effectively for your organization.
Outcomes
Leverage the data for clinical and operational decisions to support and deliver value-based healthcare
- Increased Application Availability of critical applications such as RPOS, ensuring uninterrupted operations for end users
- Heightened operational efficiency, optimizing processes and resource allocation
- Successfully minimized incidents enhancing overall operational stability
