Managed End User Support Services for the Philanthropic Arm Of A $1.6Bn Indian Telco Brand
Overview
The philanthropic arm of our India-based client, a $1.6Bn fastest-growing telco brand, has played a catalytic role in addressing the nation’s development challenges through innovative and sustainable solutions. ACL Digital collaborated with the client to manage their end-user support services to increase operational efficiency and enhance customer satisfaction through a steadfast commitment to SLA-driven service excellence.
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Challenges
Complex Cloud Environment
Lack of sufficient IT support services
Limited Security Expertise
New Governance and Operational models to be built
Evolving Threat Landscape
Absence of a new mechanism for Service Level Agreement measurement of services
Evolving Threat Landscape
Absence of Security Governance model
Benefits
Leverage the data for clinical and operational decisions to support and deliver value-based healthcare
Improved Security Posture
Our experienced team with a proven track record ensures that you receive expert guidance every step of the way.
Enhanced Visibility
We offer customized, comprehensive cybersecurity coverage, designed to meet your unique business needs.
Reduced Costs
Utilizing cutting-edge tools, we continuously innovate and improve to stay ahead of emerging threats.
Compliance Adherence
With a focus on collaboration and results, we prioritize building solutions that work effectively for your organization.
Benefits
Leverage the data for clinical and operational decisions to support and deliver value-based healthcare
Improved Security Posture
Our experienced team with a proven track record ensures that you receive expert guidance every step of the way.
Enhanced Visibility
We offer customized, comprehensive cybersecurity coverage, designed to meet your unique business needs.
Reduced Costs
Utilizing cutting-edge tools, we continuously innovate and improve to stay ahead of emerging threats.
Compliance Adherence
With a focus on collaboration and results, we prioritize building solutions that work effectively for your organization.
Outcomes
Leverage the data for clinical and operational decisions to support and deliver value-based healthcare
- Attained peak operational efficiency through a carefully crafted SLA-driven framework
- Established a network of 13 strategically located support hubs dedicated to delivering exceptional end-user support throughout the engagement
- Implemented robust centralized governance and honed adept communication management strategies for seamless operations
- Heightened customer satisfaction levels achieved by steadfast commitment to SLA-driven service excellence