Managed End User Support Services for the Contact Centre of A $63 Bn Indian Telecom Brand
Overview
The customer is a $63 Bn fastest-growing telecom brand and India’s largest telecom network for customers and businesses. ACL Digital has deployed and managed end-user support services for the Contact Centre of the client for efficient governance and operational efficiency.
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Challenges
Complex Cloud Environment
New Deployment with no IT support services
Complex Cloud Environment
Lack of new governance and operational models
Complex Cloud Environment
Unavailability of a new mechanism for Service Level Agreement measurement of services
Limited Security Expertise
No Security Governance model
Evolving Threat Landscape
Lack of SLA defined for delivery and support for IT equipments
Benefits
Leverage the data for clinical and operational decisions to support and deliver value-based healthcare
Improved Security Posture
Our experienced team with a proven track record ensures that you receive expert guidance every step of the way.
Enhanced Visibility
We offer customized, comprehensive cybersecurity coverage, designed to meet your unique business needs.
Reduced Costs
Utilizing cutting-edge tools, we continuously innovate and improve to stay ahead of emerging threats.
Compliance Adherence
With a focus on collaboration and results, we prioritize building solutions that work effectively for your organization.
Benefits
Leverage the data for clinical and operational decisions to support and deliver value-based healthcare
Improved Security Posture
Our experienced team with a proven track record ensures that you receive expert guidance every step of the way.
Enhanced Visibility
We offer customized, comprehensive cybersecurity coverage, designed to meet your unique business needs.
Reduced Costs
Utilizing cutting-edge tools, we continuously innovate and improve to stay ahead of emerging threats.
Compliance Adherence
With a focus on collaboration and results, we prioritize building solutions that work effectively for your organization.
Outcomes
Leverage the data for clinical and operational decisions to support and deliver value-based healthcare
- Delivered exceptional end-user support throughout the engagement
- Rapidly onboarded 100 million subscribers within a remarkably short span of 5 months
- Implemented centralized governance with adept communication management strategies for seamless operations
- Heightened operational efficiency and customer satisfaction levels with SLA-driven framework
