ACL Digital

Join The Team
Connect With Us
Home / Case Study / L1 Data Centre Support For a $63 Billion Indian Telco Giant

L1 Data Centre Support For a $63 Billion Indian Telco Giant

Overview

The customer is a $63 Bn leading Telecom Company based in India. ACL Digital has collaborated with the client to offer Data Centre support services to help them focus on core business while ensuring that data and IT infrastructure are well-maintained and secure, with optimal resource allocation & improved operational efficiency.

Download Case Study

    Challenges

    Complex Cloud Environment

    Lack of ticket handling process for L1 incident management

    Limited Security Expertise

    Insufficient hand and feet support for Data Center services

    Evolving Threat Landscape

    Lack of proper monitoring for physical alerts on HVAC, Servers, Networks, etc.

    Evolving Threat Landscape

    Limited Governance and Operational Productivity

    Evolving Threat Landscape

    Limited support for new Telco infra-installations and commissioning

    Benefits

    Leverage the data for clinical and operational decisions to support and deliver value-based healthcare

    Improved Security Posture
    Our experienced team with a proven track record ensures that you receive expert guidance every step of the way.
    We offer customized, comprehensive cybersecurity coverage, designed to meet your unique business needs.
    Utilizing cutting-edge tools, we continuously innovate and improve to stay ahead of emerging threats.
    With a focus on collaboration and results, we prioritize building solutions that work effectively for your organization.
    Download Case Study

    Benefits

    Leverage the data for clinical and operational decisions to support and deliver value-based healthcare

    Improved Security Posture
    Our experienced team with a proven track record ensures that you receive expert guidance every step of the way.
    We offer customized, comprehensive cybersecurity coverage, designed to meet your unique business needs.
    Utilizing cutting-edge tools, we continuously innovate and improve to stay ahead of emerging threats.
    With a focus on collaboration and results, we prioritize building solutions that work effectively for your organization.
    Download Case Study

    Outcomes

    Leverage the data for clinical and operational decisions to support and deliver value-based healthcare

    • Achieved a robust SLA-driven mechanism, resulting in streamlined processes, improved resource utilization, and enhanced service delivery
    • Operated in 9 strategically located AG3 Support Centers, ensuring comprehensive data center services coverage
    • Successfully managed and maintained 10,000 Billing and Charging servers
    • Effectively handled and resolved an average of 6,000 monthly incidents
    • Managed a dynamic environment with over 1100 changes implemented per month
    • Implemented a centralized governance framework, ensuring consistent policies, procedures, and organizational communication management
    • Streamlined workflows and optimized procedures which increased efficiency and reduced manual intervention
    Download Case Study

    Other Case Studies

    Turn Disruption into Opportunity. Catalyze Your Potential and Drive Excellence with
    ACL Digital.

      I have read and agreed to Privacy Policy and consent to sharing my information. For more information, please review our Cookies Policy and Privacy Statement.

      Scroll to Top