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Data Centre Support For a Leading $212 Bn Energy Company in India

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Overview

The customer is a $212 Bn leading Energy Company based in India. ACL Digital has collaborated with the client to offer Data Centre support services to help them focus on core business while ensuring that data and IT infrastructure are well-maintained and secure, with optimal resource allocation & improved operational efficiency.

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    Challenges

    Complex Cloud Environment

    Lack of ticket handling process for L1 incident management

    Complex Cloud Environment

    Lack of installation & monitoring support for Data Center services

    Complex Cloud Environment

    Limited Governance and Operational Productivity

    Limited Security Expertise

    No proper mechanism for measuring the Service Level Agreement of services

    Evolving Threat Landscape

    Lack of OS patching on Linux and Windows servers

    Benefits

    Leverage the data for clinical and operational decisions to support and deliver value-based healthcare

    Improved Security Posture
    Our experienced team with a proven track record ensures that you receive expert guidance every step of the way.
    We offer customized, comprehensive cybersecurity coverage, designed to meet your unique business needs.
    Utilizing cutting-edge tools, we continuously innovate and improve to stay ahead of emerging threats.
    With a focus on collaboration and results, we prioritize building solutions that work effectively for your organization.
    Download Case Study
    Key Features Enhanced digital ecosystem security
    Key Features Protect customer data
    Key Features Meet regulatory compliance
    Key Features Accelerate time to market 1
    Key Features Reduce total cost of onboarding
    Key Features Partnership with Tech Giants

    Benefits

    Leverage the data for clinical and operational decisions to support and deliver value-based healthcare

    Improved Security Posture
    Key Features Enhanced digital ecosystem security
    Our experienced team with a proven track record ensures that you receive expert guidance every step of the way.
    Key Features Protect customer data
    We offer customized, comprehensive cybersecurity coverage, designed to meet your unique business needs.
    Key Features Meet regulatory compliance
    Utilizing cutting-edge tools, we continuously innovate and improve to stay ahead of emerging threats.
    Key Features Accelerate time to market 1
    With a focus on collaboration and results, we prioritize building solutions that work effectively for your organization.
    Download Case Study

    Outcomes

    Leverage the data for clinical and operational decisions to support and deliver value-based healthcare

    • Achieved a Robust SLA-Driven Mechanism, Resulting in Streamlined Processes, Improved Resource Utilization, and Enhanced Service Delivery
    • Operated in 3 Strategically Located Support Centers, Ensuring Comprehensive Data Center Services Coverage
    • Successfully Managed and Maintained 20,000 Servers, Demonstrating Expertise in Supporting Large-Scale Infrastructure
    • Effectively Handled and Resolved an Average of 36,000 Monthly Incidents, Showcasing High Responsiveness and Technical Proficiency
    • Managed a Dynamic Environment with over 1100 Changes Implemented Per Month, Demonstrating Adaptability and a Structured Change Management Process
    • Implemented a Centralized Governance Framework, Ensuring Consistent Policies, Procedures, and Organizational Communication Management
    • Streamlined Workflows and Optimized Procedures, SOP Creation/Documentation, and Process Automation, Which Increased Efficiency and Reduced Manual Intervention
    Download Case Study
    Benifit Data Centre Support For a Leading 212 Bn Energy
    Key Features Protect customer data
    Key Features Meet regulatory compliance
    Key Features Accelerate time to market 1
    Key Features Reduce total cost of onboarding
    Key Features Partnership with Tech Giants

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