Managed IT Service Desk for Partner and Distributor Network of a $1.6 Bn Telecom Giant in India
Overview
The customer is a $1.6 billion fastest-growing telco giant based in India. ACL Digital’s Managed IT Service Desk transformed operational efficiency and support quality for the leading telecom provider, delivering substantial cost savings and performance improvements.
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Challenges
Complex Cloud Environment
Limited responsiveness and availability for business-critical applications
Limited Security Expertise
Absence of a structured ticket-handling mechanism
Evolving Threat Landscape
Inadequate governance and low operational productivity
Evolving Threat Landscape
Lack of a proper mechanism for tracking and measuring SLAs
Benefits
Leverage the data for clinical and operational decisions to support and deliver value-based healthcare
Improved Security Posture
Our experienced team with a proven track record ensures that you receive expert guidance every step of the way.
Enhanced Visibility
We offer customized, comprehensive cybersecurity coverage, designed to meet your unique business needs.
Reduced Costs
Utilizing cutting-edge tools, we continuously innovate and improve to stay ahead of emerging threats.
Compliance Adherence
With a focus on collaboration and results, we prioritize building solutions that work effectively for your organization.
Benefits
Leverage the data for clinical and operational decisions to support and deliver value-based healthcare
Improved Security Posture
Our experienced team with a proven track record ensures that you receive expert guidance every step of the way.
Improved Security Posture
Our experienced team with a proven track record ensures that you receive expert guidance every step of the way.
Enhanced Visibility
We offer customized, comprehensive cybersecurity coverage, designed to meet your unique business needs.
Reduced Costs
Utilizing cutting-edge tools, we continuously innovate and improve to stay ahead of emerging threats.
Compliance Adherence
With a focus on collaboration and results, we prioritize building solutions that work effectively for your organization.
Outcome
Leverage the data for clinical and operational decisions to support and deliver value-based healthcare
- Enhanced availability of critical business systems like RPOS and EPOS for partners and distributors
- Achieved a 40% reduction in operational costs by deploying appropriately skilled resources
- Improved response times for business-critical applications
- Optimized manpower requirements and improved SLAs for service delivery
