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Home / Case Study / Managed Email and Mobility Support Services for India’s Largest $1.6 Bn Telecom Operator

Managed Email and Mobility Support Services for India’s Largest $1.6 Bn Telecom Operator

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Overview

The customer is a $1.6 Bn fastest growing Telco based in India. ACL has provided Managed Email and Mobility Support Services to their internal customers with optimal resource allocation & improved operational efficiency.

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    Challenges

    Complex Cloud Environment

    Limited Managed Email and Mobility workforce management tools support services

    Limited Security Expertise

    Lack of monitoring support services

    Evolving Threat Landscape

    Lack of repetitive ticket handling mechanism

    Evolving Threat Landscape

    Limited Governance and Operational Productivity of resources

    Evolving Threat Landscape

    Absence of proper mechanism for Service Level Agreement measurement of service

    Benefits

    Leverage the data for clinical and operational decisions to support and deliver value-based healthcare

    Improved Security Posture
    Our experienced team with a proven track record ensures that you receive expert guidance every step of the way.
    We offer customized, comprehensive cybersecurity coverage, designed to meet your unique business needs.
    Utilizing cutting-edge tools, we continuously innovate and improve to stay ahead of emerging threats.
    With a focus on collaboration and results, we prioritize building solutions that work effectively for your organization.
    Download Case Study
    Key Features Enhanced digital ecosystem security

    Benefits

    Leverage the data for clinical and operational decisions to support and deliver value-based healthcare

    Key Features Enhanced digital ecosystem security
    Improved Security Posture
    Our experienced team with a proven track record ensures that you receive expert guidance every step of the way.
    We offer customized, comprehensive cybersecurity coverage, designed to meet your unique business needs.
    Utilizing cutting-edge tools, we continuously innovate and improve to stay ahead of emerging threats.
    With a focus on collaboration and results, we prioritize building solutions that work effectively for your organization.
    Download Case Study

    Outcomes

    Leverage the data for clinical and operational decisions to support and deliver value-based healthcare

    • Achieved increased operational efficiency through precise SLA-driven methodologies and deployment of skilled professionals
    • Implemented a systematic ticket distribution process, ensuring equal workload distribution within the team through a dedicated dispatcher
    • Attained a perfect success rate of 100% for handling email quota & distribution list modification concerns, thanks to seamless automation
    • Successfully automated resolution for issues related to the inability to send or receive emails, expediting problem resolution
    • Established a centralized governance and communication management system, ensuring consistent and effective operations
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    Benifit Managed Email and Mobility Support Services
    Key Features Protect customer data
    Key Features Meet regulatory compliance
    Key Features Accelerate time to market 1
    Key Features Reduce total cost of onboarding
    Key Features Partnership with Tech Giants

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