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Infrastructure Managed Services for a Leading Petro Retail Brand

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Overview

The customer is a $10 Bn Petro Retailer brand based out of India. Their retail outlets offer various products including food, groceries, apparel, footwear, vegetables, fruits, electronic goods, lifestyle and home improvement products. The Infrastructure Managed Services and Asset Management solutions provided by ACL to the customer had an immediate positive impact on their Operational Efficiency.

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    Challenges

    Complex Cloud Environment

    Lack of ticket handling mechanism for L0, L1 and L2 Incident & problem management

    Complex Cloud Environment

    Inadequate scalable tools and processes, to manage scattered data and tasks amongst various team members

    Limited Security Expertise

    No proper mechanism for service level agreement measurement of services

    Benefits

    Leverage the data for clinical and operational decisions to support and deliver value-based healthcare

    Improved Security Posture
    Our experienced team with a proven track record ensures that you receive expert guidance every step of the way.
    We offer customized, comprehensive cybersecurity coverage, designed to meet your unique business needs.
    Utilizing cutting-edge tools, we continuously innovate and improve to stay ahead of emerging threats.
    With a focus on collaboration and results, we prioritize building solutions that work effectively for your organization.
    Download Case Study
    Key Features Enhanced digital ecosystem security
    Key Features Protect customer data
    Key Features Meet regulatory compliance
    Key Features Accelerate time to market 1
    Key Features Reduce total cost of onboarding
    Key Features Partnership with Tech Giants

    Benefits

    Leverage the data for clinical and operational decisions to support and deliver value-based healthcare

    Improved Security Posture
    Key Features Enhanced digital ecosystem security
    Our experienced team with a proven track record ensures that you receive expert guidance every step of the way.
    Key Features Protect customer data
    We offer customized, comprehensive cybersecurity coverage, designed to meet your unique business needs.
    Key Features Meet regulatory compliance
    Utilizing cutting-edge tools, we continuously innovate and improve to stay ahead of emerging threats.
    Key Features Accelerate time to market 1
    With a focus on collaboration and results, we prioritize building solutions that work effectively for your organization.
    Download Case Study

    Outcomes

    Leverage the data for clinical and operational decisions to support and deliver value-based healthcare

    • 20% cost optimization through Managed Infrastructure Services
    • Scaling up of 15 Support Locations to provide IT support desk and asset management services
    • Increase in operational efficiency through SLA driven mechanism
    • Enhanced customer satisfaction
    Download Case Study
    Outcomes Infrastructure Managed Services for a Leading Petro Retail Brand
    Key Features Protect customer data
    Key Features Meet regulatory compliance
    Key Features Accelerate time to market 1
    Key Features Reduce total cost of onboarding
    Key Features Partnership with Tech Giants

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