Selective recording of telephone extensions Analogue or Digital.
The recording scheduler will cut down the cost of recording channels by 64 to 8 when there is a requirement to selectively record or monitor large numbers of call centre agents on timed schedule; it can be controlled by software package supplied with system.
Schedule recording of analogue/digital lines.
Switching matrix for microphones.
The ideal solution for the Call Centre that needs scheduled voice-logging, or for any situation where blanket recording of calls is unnecessary. ACL’s Auto-Select provides a reduction of 8:1 in the number of recorder channels needed for quality monitoring and content auditing.
Up to 16 chassis can be stacked together giving up to 1024 extensions, all controlled from same software.
Digital extensions connected by optional Digital to analogue converter or digital input card of recorder.
4 types available
Type A, for direct connection to analogue signal pairs
Type P, for Norstar / Meridian and most other 2-wire digital formats
Type S, for Rockwell ACD, and most other 4-wire digital formats
Type X, for Mitel SX2000 and Lucent (SDX) Index equipment